Aquatic Industry – Cultural Competence

The Cultural Competence Program is directly aimed for staff working in the aquatic and community recreation sector. It is designed to enable workers to gain a better, broader and deeper understanding of the needs of communities from other countries when it comes to attending an aquatic facility, accessing a public swimming pool and being involved in a formal swimming program.

For many people from diverse cultures and backgrounds, these seemingly simple interactions can  be daunting.  Preparedness of the aquatic sector will help deliver a positive experience at the pool…one which results in a fun, friendly and safe experience.

Completing the program will ensure aquatic sector staff gain practical skills and cultural specific knowledge that they can apply at the workplace and in everyday life.

On top of this, being a Culturally Qualified Centre can assist your Aquatic Centre to attract new markets as well as meet growing governance and community service obligations.

Much of the Cultural and Linguistic Diverse (CaLD) community has had limited access and involvement to pools and swimming programs, so it is imperative for the aquatic industry to gain cultural competence to assist in easing all cultures into a fun, friendly and safe experience around water. 

Course Duration: 3 hours
Delivery Mode: Online
Pre-requisites: Nil

The Cultural Competency course is geared toward developing understanding in culture, diversity, and inclusion through: 

• Meanings and definitions
• Ways that cultural diversity contributes to competitive advantage
• Unconscious bias in decision making and how to remedy it
• Different cultures’ ways of thinking, acting and communicating
• How the above is affected by values, attitudes and beliefs
• How different people of different cultures adapt to new cultures